FAQ
Orders and Payments
What payment methods do you accept?
We accept all major credit and debit cards, PayPal.
Can I place an order over the phone?
Unfortunately, we do not accept phone orders. Please place your order securely through our
website.
Shipping and Delivery
Where do you deliver?
We deliver within the UK and internationally. Shipping costs and times may vary depending on your location.
How long will it take for my order to arrive?
UK orders typically arrive within 3–5 business days.
Returns and Exchanges
What is your return policy?
We offer returns within 14 days of receiving your order for unworn, unwashed items with tags attached. Clearance / sale items are non-returnable.
How do I return or exchange an item?
Please contact our customer service team at office@thelondonlions.com with your order number to initiate a return or exchange.
Who covers the cost of return shipping?
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
Products and Sizing
How can I find the right size?
Each product page includes a detailed size chart.
Are sold-out items restocked?
Restocks depend on demand and availability. Sign up for notifications on the product page to be informed if an item comes back in stock.
General Inquiries
Who can I contact for help with my order?
You can reach our customer service team at office@thelondonlions.com during business hours (Monday Friday, 9 AM–5 PM).
Do you sell gift cards?
Yes, e-gift cards are available in various denominations.
Where can I find information about exclusive merchandise or limited drops?
Follow us on Instagram to stay informed about exclusive releases and limited-edition items.