Delivery and Returns
How long does it take to process an order?
Please allow 1-2 days for your order to be processed for shipping. We will of course make every effort to fulfil orders as quickly as possible.
Any customised merchandise can take an additional 3 working days to process, please factor this in while ordering.
What about Shipping?
There are three options:
Royal Mail 1st Class Signed For® (Up to 2kg)- £3.95
Royal Mail 2nd Class Signed For® (Up to 2kg)- £5.05
Shipping via Courier service (2kg+) - £9.95
Currently we are only shipping domestically to UK based addresses – this will expand in the future though – please sign up to our mailing list to be one the first to know.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Items that have been sold on pre-order where the product image was not available at time of purchase, are entitled to a no-quibble return should you wish to cancel your order. We can not refund shipping costs, only the cost of the items purchased.
Due to their nature, personalised items can not be returned unless otherwise damaged or faulty. We accept no liability for incorrect information supplied at time of ordering for personalised items including stamping and printing or manufacturing to specific instructions.